Last Updated: 17 August 2026

Every VYRON is prepared for international delivery with tracking from dispatch to your door.

This Policy explains our shipping costs, estimated delivery times, tracking, customs, failed deliveries and what happens if a shipment is delayed, damaged or lost.

Delivery estimates are provided in good faith based on our current fulfilment and carrier network. They are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

 

Order Processing

Every VYRON is prepared for dispatch within 1 business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Orders placed during weekends, public holidays, major promotional periods or unusually high-volume periods may require additional processing time.

 

Shipping Costs

Enjoy complimentary delivery to selected destinations worldwide.

For all other destinations, applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Express or upgraded delivery options may also be available for certain destinations.

No additional logistics fee will be charged after checkout unless clearly disclosed and agreed where required by law.

Estimated Delivery Times

Current estimated delivery times after dispatch are:

Region	Delivery Time
United States	6–12 Business Days
Canada	5–10 Business Days
Europe	4–15 Business Days
United Kingdom	6–9 Business Days
Australia	4–10 Business Days
Asia	7–15 Business Days

Delivery times may vary due to customs clearance or local courier delays.

For other European Union and Middle Eastern destinations, the estimated delivery timeframe will be shown at checkout where available.

Delivery estimates begin once your order has been dispatched.

Actual transit times may occasionally vary due to the destination, customs processing, carrier networks, public holidays, weather or other circumstances outside our reasonable control. We appreciate your understanding. 

Order Tracking

Once your Machine leaves our fulfilment centre, we will send you a tracking number by email.

You can follow your shipment using the tracking link provided in your dispatch confirmation or through our Track Your Order page.

Tracking information may require a short period after dispatch before the carrier records its first update.

Customs, Duties & Taxes

VYRON offers duty-paid delivery to selected destinations, meaning applicable import duties and taxes are covered as part of your order.

For destinations where duty-paid delivery is unavailable, additional import charges may apply. Where reasonably possible.

Customs clearance requirements and processing times may vary by destination.

Customs requirements vary by destination, and local authorities may occasionally request additional information from the recipient before releasing a shipment.

VYRON cannot control customs-processing times.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

• Full name
• Street address
• Apartment or unit number
• City
• Postal code
• Country
• Telephone number

If you notice an error after placing your order, contact:

support@vyronwatches.com

as quickly as possible.

We will make reasonable efforts to update the address before fulfilment begins, but changes cannot be guaranteed once an order has entered fulfilment or been dispatched.

Where permitted by law, additional carrier, redelivery or return costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer or deducted from an applicable refund.

Failed Delivery Attempts

It is the customer's responsibility to monitor tracking and make reasonable arrangements to receive or collect the parcel.

If delivery cannot be completed because of repeated failed delivery attempts, failure to collect the shipment or another customer-controlled issue, the parcel may be returned to our fulfilment network.

Where permitted by law, reasonable costs associated with redelivery or return shipping may be deducted from any applicable refund.

This does not apply where the delivery failure was caused by VYRON or where applicable consumer law provides otherwise.

Lost Packages

A tracking delay does not automatically mean a shipment is lost.

If tracking has stopped updating for an unusually long period or your order has not arrived after the expected delivery window, contact:

support@vyronwatches.com

We will investigate the shipment with our fulfilment and carrier partners.

If the shipment is confirmed lost, VYRON will provide the appropriate remedy, which may include replacement or refund, in accordance with the circumstances and applicable consumer law.

Damaged Packages

Please inspect your parcel when it arrives.

If the watch or packaging has been materially damaged in transit, contact support@vyronwatches.com as soon as reasonably possible and provide:

• Your order number
• Clear photographs or video of the product
• Photographs of the external shipping packaging
• A brief description of the damage

Early notification helps us investigate the claim quickly with the carrier.

Where the damage occurred before delivery to you, VYRON will provide the appropriate remedy in accordance with applicable law.

Delivery Delays

International shipping occasionally experiences delays caused by:

• Customs inspections
• Local courier disruptions
• Severe weather
• Public holidays
• Transportation interruptions
• Security events
• Government restrictions
• Other circumstances outside our reasonable control

We will assist with tracking and carrier investigations where appropriate.

However, nothing in this Policy limits any mandatory right you may have if goods are not delivered within an agreed or legally required timeframe.

Refused Shipments

If you refuse delivery without a valid legal reason and the parcel is returned to us, reasonable return or carrier charges may be deducted from an applicable refund where permitted by law.

Refusing a shipment is not the recommended method for making a return.

If you wish to return your VYRON, please accept delivery and follow our Refund & Returns Policy unless applicable law provides otherwise.

Delivery Responsibility

We work with independent fulfilment providers and international carriers to deliver VYRON orders.

Where required by applicable consumer law, VYRON remains responsible for the goods until they are delivered to you or to a person you have authorised to receive them.

A customer's legal rights are not reduced simply because fulfilment or delivery is performed by a third-party carrier.

Changes to Delivery Information

Shipping routes, carrier availability and estimated delivery times may change as our fulfilment network develops.

The delivery estimate and shipping terms displayed at checkout for your order will be the most current information available at the time of purchase.

Contact Shipping Support

Need help with your shipment?

support@vyronwatches.com

We aim to respond within 24 hours on business days.

VYRON Watches
vyronwatches.com

Nothing in this Shipping & Delivery Policy limits any mandatory rights available to you under applicable consumer law.