Refund policy

Last Updated: 17 August 2026

At VYRON, we stand behind every Machine we sell.

If your VYRON isn't right for you, we offer a 30-day return period from the date of delivery, subject to the conditions below.

Nothing in this Policy limits any mandatory consumer rights available to you under applicable law.

 

1. Change-of-Mind Returns

You may request a return within 30 days of receiving your order.

To start a return, contact:

support@vyronwatches.com

Please include your:

• Order number
• Name and email address
• Item being returned
• Reason for return

We will provide the correct return address and return instructions.

Please do not send a return to our registered office, factory, warehouse or any other address unless specifically instructed by VYRON Support.

 

2. Return Condition

A change-of-mind return should be returned in substantially the same condition in which it was received.

Please return:

• VYRON Machine 01
• Original presentation box
• Second strap, where included
• Strap-changing tools
• Warranty card
• User manual
• Tags and protective materials still reasonably available
• All other accessories supplied with the order

You may reasonably inspect and try on your watch.

However, VYRON may reduce a refund where permitted by law if the product has lost value because it has been handled or worn beyond what is reasonably necessary to inspect its appearance, fit and functionality.

This may include:

• Scratches or marks
• Significant signs of wear
• Damaged or heavily worn straps
• Impact damage
• Alterations or modifications
• Missing accessories
• Missing or damaged packaging
• Evidence of misuse
• Damage caused after delivery

Products showing substantial wear or damage may not qualify for our voluntary change-of-mind return programme.

Mandatory consumer rights remain unaffected.

 

3. Return Shipping

For ordinary change-of-mind returns, return shipping is the customer’s responsibility, unless applicable law requires otherwise.

The customer is also responsible for any customs duties, import taxes, export charges, carrier fees, or other costs required to return the item to the return address provided by VYRON.

We strongly recommend using a tracked and insured shipping service.

For change-of-mind returns, you are responsible for the item until it is received at the return address provided by VYRON.

VYRON is not responsible for return parcels that are lost, misdirected, delayed, damaged in transit, inadequately packaged, or sent using a shipping method selected by the customer, except where applicable law provides otherwise.

If an item is confirmed to have been delivered defective, damaged, or incorrect, reasonable return shipping costs will be covered or reimbursed by VYRON where appropriate and in accordance with applicable law.

 

4. Inspection

Returned products are inspected before a refund is approved.

We aim to complete inspection within 5–7 business days after the return arrives.

We may verify:

• Watch condition
• Serial number or product identification
• Signs of wear or damage
• Strap condition
• Packaging
• Warranty card
• Accessories
• Whether the product returned matches the product originally supplied

If additional information is required, we may contact you before completing the return.

 

5. Refunds

Once a return has been inspected and approved, the refund will be issued to the original payment method.

Your bank, card issuer or payment provider may require additional time to make the funds available.

Where required by applicable law, eligible standard outbound delivery charges will also be refunded.

Any amount paid for express, priority or upgraded delivery above our standard delivery service may be non-refundable where permitted by law.

VYRON does not separately charge customers a Stripe or payment-processing fee on refunds where doing so would conflict with applicable consumer law.

 

6. Customs Duties, VAT and Import Charges

The treatment of duties, taxes and customs charges depends on how those amounts were collected and the laws applicable to your order.

If duties or taxes were collected directly by VYRON and applicable law requires them to be refunded, they will be included in the eligible refund.

If duties, taxes or customs charges were paid directly by you to a courier, customs authority or another third party, VYRON may be unable to refund those amounts. You may need to request reimbursement directly from the relevant authority or provider.

Any non-refundable transaction, currency conversion, customs, duties, taxes, shipping, or carrier-related costs may be deducted from the refund where permitted by law, unless the return is due to a defective, damaged, or incorrect item.

 

7. Damaged, Defective or Incorrect Orders

Please inspect your VYRON when it arrives.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing a significant component

please contact support@vyronwatches.com as soon as possible.

For transit damage or incorrect deliveries, we recommend contacting us within 5 days of delivery so that we can investigate the shipment promptly.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video of the watch
• Photographs of the packaging where relevant

The 5-day notification request helps us investigate delivery issues quickly and does not remove any longer mandatory rights you may have for defective goods.

Depending on the circumstances and applicable law, an eligible remedy may include:

• Repair
• Replacement
• Refund
• Other appropriate remedy

8. Exchanges

 

VYRON does not currently offer direct item-for-item exchanges.

If you want another colour or configuration, you may return an eligible watch under this Policy and place a new order.

Where agreed with you, we may also issue store credit following an approved return.

Store credit will not replace a monetary refund where applicable law gives you the right to receive one.

 

9. Order Cancellations

Orders move into fulfilment quickly.

If you wish to cancel or modify an order, contact:

support@vyronwatches.com

as soon as possible.

If fulfilment has not started, we will make reasonable efforts to stop or amend the order.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

Where applicable, you may still exercise your return or statutory cancellation rights after delivery.

 

10. Refused and Undeliverable Deliveries

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of:

• An incorrect or incomplete address supplied by the customer
• Failure to collect the parcel
• Repeated failed delivery attempts
• Refusal of delivery without a valid legal basis

VYRON may deduct reasonable shipping, carrier or return costs from the refund where permitted by law.

If the delivery problem was caused by VYRON, our fulfilment partner or the carrier, this section will not reduce any remedy to which you are legally entitled.

 

11. Delayed Shipments

Delivery windows displayed on our website are estimates unless expressly stated otherwise.

Courier delays, customs processing, public holidays, extreme weather and other events outside VYRON's reasonable control may occasionally affect delivery.

A delay alone does not automatically mean an order is lost.

If tracking has not updated for an unusually long period, contact support@vyronwatches.com and we will investigate with the fulfilment and shipping providers.

Nothing in this section limits any rights available to you where goods are not delivered within a timeframe protected by applicable consumer law.

 

12. VYRON 24-Month Warranty

Every VYRON is backed by a 24-month limited commercial warranty against eligible manufacturing defects.

Warranty claims are separate from ordinary change-of-mind returns.

The VYRON commercial warranty does not generally cover:

• Normal wear and tear
• Cosmetic scratches
• Strap wear from normal use
• Accidental damage
• Impact or dropping
• Misuse or improper handling
• Unauthorised repairs or modifications
• Damage caused by chemicals
• Damage caused by extreme heat or steam
• Water damage resulting from use outside the published water-resistance conditions

Our 24-month warranty is additional to any mandatory consumer rights that may apply to your purchase.

 

13. Sale and Promotional Products

Purchasing a VYRON during a promotion or at a discounted price does not remove any mandatory rights provided by applicable law.

Where legally permitted, certain products may be excluded from our voluntary change-of-mind return programme if they are clearly identified as Final Sale before purchase.

Any such designation does not affect mandatory rights relating to defective, damaged, misdescribed or otherwise non-conforming products.

 

14. Personalised Products

If VYRON introduces genuinely personalised products, such as custom engraving, change-of-mind returns may be restricted where permitted by applicable law.

Selecting one of our standard colours, straps or standard configurations does not by itself make a product personalised.

 

15. Return Fraud and Abuse

We protect legitimate customers, and we also protect VYRON against fraudulent returns.

We reserve the right to investigate suspected:

• Product substitution
• Serial-number mismatch
• False damage claims
• Manipulated photographs or videos
• Intentional product damage
• Returned counterfeit or substituted goods
• Repeated abuse of our voluntary return programme
• Fraudulent payment disputes or chargebacks

VYRON may maintain appropriate order, product and serial-number records for fraud-prevention purposes.

Where credible evidence of abuse exists, we may refuse a voluntary return, restrict future orders or dispute a fraudulent payment claim.

Nothing in this section allows VYRON to deny legitimate mandatory consumer rights.

 

16. Your Consumer Rights

This Policy sets out VYRON's commercial return terms.

Depending on where you live, applicable consumer law may provide rights beyond those described here.

Where a provision of this Policy conflicts with a mandatory consumer right, the mandatory consumer right takes precedence.

 

Contact VYRON

For returns, refunds, cancellations, damaged orders or warranty assistance:

support@vyronwatches.com

VYRON VAULT FZCO
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